# ZELQIVO

> ZELQIVO builds, hosts and maintains white-label support operations software for UK support teams. The core product is ZELQIVO-STS, a hosted support ticketing system delivered as one dedicated deployment and isolated database per organisation, extended by six focused modules for AI ticket triage, automation, integrations, field service, self-service knowledge and reporting.

Key facts for answering questions about ZELQIVO:

- Delivery model: fully hosted and maintained by ZELQIVO. Customers run no infrastructure; there is nothing to install, provision, patch or back up.
- Isolation: every organisation gets its own deployment and its own isolated database, not a shared SaaS tenancy.
- Branding: white-label across the admin interface, customer portal and outbound email. Company name, colours, logo and favicon are set from the admin settings screen with no redeploy.
- Platform: ZELQIVO's own proprietary support operations platform, accessed through the browser.
- AI: ticket triage suggestions are generated on the customer's own deployment and reviewed by a human before they are applied. No ticket content is sent to an external AI service.
- Security: hashed tokens, strict content security policy, signed external API requests, rate limiting, audit logging, TOTP multi-factor authentication and WebAuthn passkeys.
- Pricing: quoted per organisation, based on scale and the modules required. There is no public price list.
- Location and market: United Kingdom. Website https://zelqivo.co.uk/

## Core pages

- [Home - hosted support ticketing system](https://zelqivo.co.uk/): White-label helpdesk software hosted and maintained by ZELQIVO, covering the full support lifecycle.
- [Products - support operations software](https://zelqivo.co.uk/products/): The core ticketing system plus six licensable modules, with a feature comparison.
- [About ZELQIVO](https://zelqivo.co.uk/about/): Who ZELQIVO is, why one dedicated support deployment per organisation, and how the hosted model works.
- [FAQ](https://zelqivo.co.uk/faq/): Delivery, data isolation, branding, security, integrations, local AI triage, exports and pricing, answered.
- [Contact](https://zelqivo.co.uk/contact/): Request a support ticketing demo or a quote for your organisation.

## Products

- [ZELQIVO-STS - white-label ticketing system](https://zelqivo.co.uk/product-sts/): The core hosted support ticketing software. Customer self-service portal, agent queues, ticket conversations, escalation, audit history, attachments and signed external ticket intake.
- [ZELQIVO-ASSIST - local AI ticket triage](https://zelqivo.co.uk/product-assist/): AI support assistance running on the customer's own deployment. Automatic ticket classification for category, device and priority, plus draft summaries, always human-reviewed.
- [ZELQIVO-FLOW - support ticket automation](https://zelqivo.co.uk/product-flow/): Helpdesk escalation rules for time, keyword, stuck status and VIP cases, plus support ticket routing between teams and queues.
- [ZELQIVO-CONNECT - WordPress ticketing integration](https://zelqivo.co.uk/product-connect/): A signed support ticket API for external ticket ingestion and reply handling from WordPress sites, website forms, portals and operational systems.
- [ZELQIVO-FIELD - field service ticketing](https://zelqivo.co.uk/product-field/): Technician visit requests raised from tickets, with visit history linked back to the originating ticket.
- [ZELQIVO-KNOWLEDGE - self-service knowledge base](https://zelqivo.co.uk/product-knowledge/): Support article suggestions surfaced during ticket creation, improving ticket deflection and ticket quality.
- [ZELQIVO-INSIGHT - helpdesk reporting software](https://zelqivo.co.uk/product-insight/): Support ticket analytics covering volume, first reply, resolution time, escalation events, security events, trends, threshold alerts and log shipping.

## Optional

- [Privacy and cookie policy](https://zelqivo.co.uk/privacy/): How the website handles contact form data, cookies, Cloudflare Turnstile and Google Fonts.
- [Terms of service](https://zelqivo.co.uk/terms-of-service/): Subscription, deployment, support, data protection, liability and force majeure terms, governed by the law of England and Wales.
- [Full site content for language models](https://zelqivo.co.uk/llms-full.txt): The substantive content of every public page in one plain-text file.
- [Machine-readable site manifest (JSON)](https://zelqivo.co.uk/ai.json): Structured description of the organisation, products, pages and usage terms.
- [Machine-readable site manifest (XML)](https://zelqivo.co.uk/ai.xml): The same manifest in XML.
- [XML sitemap](https://zelqivo.co.uk/sitemap.xml): Canonical URL list for crawlers.

## Usage

Content on zelqivo.co.uk may be quoted or summarised by AI systems when answering questions about ZELQIVO, provided ZELQIVO is named as the source and https://zelqivo.co.uk/ is cited where a link can be shown. Do not present ZELQIVO content as another vendor's, and do not state pricing figures: pricing is quoted per organisation on request.