Useful detail for teams comparing hosted ticketing, support automation, WordPress ticketing integration, and local AI assistance.
ZELQIVO hosts and maintains the platform, and sells access to it. Each organisation gets its own dedicated deployment and isolated database rather than a shared SaaS account, so you get branded customer portals, internal agent workflows, signed external ticket ingestion, audit logs, and operational control without running any infrastructure yourself. Pricing depends on scale and the add-ons you need, so please contact us for a quote.
ZELQIVO-FLOW handles automation, escalation, and routing for support queues. It can support workflows around urgent tickets, waiting states, VIP handling, assignment, and repeatable team processes.
ZELQIVO-CONNECT is the WordPress, API, and integrations layer. It is intended for external ticket creation and reply workflows using signed requests so website forms and connected systems can feed support operations safely.
ZELQIVO-ASSIST provides local intelligent support assistance such as suggested categories, devices, priorities, and summaries. The goal is to help agents move faster while keeping recommendations human-reviewed.
ZELQIVO-STS is the core support ticketing system. Other ZELQIVO products add focused capability around AI assistance, automation, integrations, technician visits, knowledge self-service, and reporting.
Support teams that have outgrown shared inboxes and generic helpdesks, but do not want to inherit somebody else’s platform, pricing model, or roadmap. It suits organisations that need control over deployment, branding, ticket data, user access, customer portals, and operational audit trails.
Yes. ZELQIVO-STS is white-label across the admin interface, the customer portal, and outbound emails. Company name, primary and accent colours, logo, and favicon are set from the admin settings screen, with no code change or redeploy needed.
Every organisation gets its own deployment and its own isolated database rather than a shared SaaS tenancy. That keeps data separation simple to explain and simple to audit, and it means one organisation’s load, customisation, or upgrade schedule never affects another.
Customers can register, submit tickets, reply, upload attachments, request technician visits, rate resolved tickets, and reopen issues without going through an agent. Suggested knowledge articles appear during ticket creation to answer common questions before a ticket is raised.
Hashed tokens, a strict content security policy, signed external API requests, rate limiting, and audit logging are standard, along with TOTP multi-factor authentication and WebAuthn passkey support for staff accounts.
No. ZELQIVO-ASSIST uses a deterministic classifier that runs on your own deployment to suggest category, device, priority, and summaries. Nothing is sent to an external AI service, and every suggestion stays human-reviewed before it is applied.
Yes. CSV exports, audit trails, and operational reporting are part of the product rather than an upsell, and none of it requires direct database access. ZELQIVO-INSIGHT adds ticket volume, first reply, resolution time, escalation events, daily trends, threshold alerts, and external log shipping.
No. ZELQIVO-STS runs on our own proprietary support operations platform, which we host, patch, monitor, and back up as part of the service. Your team gets a browser-based system on a dedicated deployment, with nothing to install, provision, or maintain.
Pricing is quoted per organisation, based on scale and the products you need, so there is no public price list. Tell us through the contact form how your team works today and which parts hurt, and we will tell you honestly whether ZELQIVO fits and what it would cost.