Each ZELQIVO product focuses on one operational layer, from ticket capture and AI assistance through routing, integrations, field visits, knowledge, and reporting.
Start with ZELQIVO-STS as the core ticketing system, then add focused capabilities around automation, integration, knowledge, and insight.
Core System
Support ticketing system for intake, triage, assignment, conversation, escalation, resolution, satisfaction capture, and customer-initiated reopen.
AI Assistance
Intelligent local AI assistance for support teams, using deterministic on-server classification so ticket content does not leave the deployment.
Automation
Automation, escalation, and routing logic that keeps queues moving and raises urgent work before it is missed.
Integrations
WordPress, API, and integration support for external ticket creation, replies, and connected support workflows.
Field Service
Technician visit handling for support cases that need hands-on resolution outside the desk workflow.
Self-Service
Self-service knowledge system that surfaces useful help content while customers draft support requests.
Reporting
Reporting and operational intelligence for support performance, security events, alerting, and production status.
Start with ZELQIVO-STS as the core ticketing system, then add focused capabilities around automation, integration, knowledge, and insight.
| Product | Core Focus | Primary Users | Requires STS | Key Capability |
|---|---|---|---|---|
| STS | Ticketing core | Agents & customers | — | Intake, triage, conversation, escalation, and resolution |
| ASSIST | AI triage assistance | Agents | Yes | Category, device, priority, and summary suggestions |
| FLOW | Automation & routing | Agents & team leads | Yes | Time, keyword, stuck-status, and VIP escalation |
| CONNECT | External integrations | Developers & site admins | Yes | Signed WordPress and API ticket ingestion |
| FIELD | Field service | Technicians & agents | Yes | Visit requests linked to ticket history |
| KNOWLEDGE | Self-service deflection | Customers | Yes | Suggested articles during ticket creation |
| INSIGHT | Reporting & alerting | Managers & administrators | Yes | Volume, trend, escalation, and security event reporting |
Every ZELQIVO product runs on the same proprietary support operations platform as ZELQIVO-STS, deployed once per organisation rather than shared across customers on a multi-tenant SaaS platform.
These protections are built into the shared ZELQIVO platform rather than bolted on per product, so every deployment starts from the same security baseline.
TOTP multi-factor authentication and WebAuthn passkeys help protect admin and agent accounts beyond passwords alone.
External ticket ingestion from WordPress or other systems is verified with shared-secret signing and nonce replay protection.
Admin and ticket actions are recorded to a searchable audit trail, exportable to CSV for operational and compliance review.
Each organisation gets its own deployment and database, so support data is never shared across customers.
Talk through your current support operation and the products that fit your workflow and integration needs. Pricing depends on scale and the products you choose, so contact us and we will put a quote together.
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